If the tenant has not paid their rent as part of the agreement and is not in financial difficulty due to COVID-19, you can send them a repair notification in accordance with section 19. We`ve created a sample letter for tenants to help them when they go to landlords to ask for a rent reduction. We`ve also created an example below. You and your landlord can consult the consumer protection policies for rent refund contracts and the presentation of optional rent refund agreements for information on negotiating a rent refund agreement. At this point, we ask everyone to be compassionate and flexible as much as possible, and we encourage landlords to work constructively with their tenants. .