The quality of service (QoS) can thus be evaluated and, if contractually defined, rewarded or sanctioned accordingly. Cloud-based service level agreements can be more detailed to cover governance, security specifications, compliance, and performance and availability statistics. They should address data protection security and encryption practices, disaster recovery expectations, data location, and data access and portability. Oracle provides service credits for the underlying compute resources used by customers who enforce the rights. Incident reports are processed through our Zendesk customer transfer system in support.modx.com/. This will allow you to access all current and historical tickets on your account, both opened and closed. We prioritize tickets based on severity and address issues in which a website is totally unavailable before tickets where a website is slow and before any general questions about our service or general advice. Service credits apply only to fees paid for the service, service resource, or service level for which a service level has not been met. In cases where service levels apply to individual service resources or separate service levels, service credits apply only to the fees paid for the service resource or service level concerned. Service credits awarded during a billing month for a given service or service resource shall in no way exceed your monthly service fee for that service or service resource, depending on applicability, in the billing month.
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